Terms and Conditions


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Delivery Policy
Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 2 working days of receipt. If we are unable to dispatch your order within 7 days, we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order. Delivery can take up to 7 days within Europe, and 15 days for the rest of the world.
All orders are sent using Royal Mail with overseas deliveries being passed on to the relevant delivery service once outside of the UK. Please be aware that once your order leaves the UK tracking may not be available. If you have any questions please do not hesitate to contact our customer service team who will be happy to help.

Postage costs
UK costs - free UK delivery on all orders
Europe costs N/A
International costs N/A

Changes to Your Order
We aim to dispatch all internet orders by the next working day which means that amendments to your details can only be made before 5pm on the same working day. Please note that we can only make changes to address and sizing information or cancel an order in its entirety. Please note that we will not be able to amend orders that are made after 5pm during the week or over the weekend.

Stock Availability
Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Promotional Periods

During promotional periods, dispatch and delivery times may be extended to between 7 and 10 days due to exceptional levels of customer demand. However, most consignments will continue to be delivered within the normal time periods stated at checkout.



Return / Refund / Cancellation Policy
If you wish to return items for a refund or exchange you must email sales@intimate-secrets.co.uk with the details of the return, including the order number within 7 days following the date of delivery (the cooling off period).
You must then complete a returns form included with your order and post the garment/s back using Royal Mail to us at the following address within 14 days of emailing us.

Please return your garments with a completed returns & exchanges form to:

Intimate-Secrets.co.uk
PO Box 5024
Dronfield
S18 9DL

• Due to the personalised nature of our products, garments may only be returned if they have not been worn and have all point of sale swing tickets attached.
• Refunds will only be given where the garments have been returned to our warehouse.
• Please ensure that all corsets, slips, and waist clinchers are returned as received. Boned items should not be rolled or squashed as this will damage the garment and may mean the item is received by our warehouse in an unsaleable condition.
• Please make sure that briefs, thongs & shapewear are tried on over your own underwear. When trying on bras please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it is obvious that this advice has not been followed.
• If returns are rejected, the garments will be destroyed and there will be no liability on the part of the company for refund of the cost of the goods or postage.
• On the cancellation of a contract, any sum paid by the consumer will be repaid as soon as possible and, in any case, within 30 days of cancellation. The full price paid for the goods will be refunded and this includes the cost of delivery of the goods to the consumer (postage paid to Intimate-Secrets.co.uk.)
• Carriage costs will only be refunded when all items on the order are returned. Carriage will not be refunded where there is only a partial cancellation of a contract and only some of the goods are returned.
• If you have received the goods before cancelling the contract, you will be under a duty to restore those goods to the supplier at your own cost and, in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends if the consumer (at their own expense) sends the goods to the supplier. It is recommended that you retain proof of postage for all returned packages.
• If you cancel the contract before receiving the goods, and the carrier attempts to deliver the goods, you should not accept delivery from the carrier, and they will return the goods to us. In the event of the carrier leaving the goods, it is the suppliers' responsibility to arrange the return of the goods from you.

Exchanges
• Due to the personalised nature of our products, garments may only be exchanged if they have not been worn and have all point of sale swing tickets attached.
• Please make sure that briefs, thongs & shapewear are tried on over your own underwear. When trying on bras please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse exchanges where it is obvious that this advice has not been followed. If returns are rejected, the garments will be destroyed and there will be no liability on the part of the company for refund of the cost of the goods or postage.
• If you wish to exchange the goods for a different size or garment you must email sales@intimate-secrets.co.uk with the details of the return, including the order number within 7 days following the date of delivery. You must then complete a returns form and post the garment/s back to us within 14 days of emailing us. It is recommended that you retain proof of postage for all returned packages.
• Products may only be exchanged for a different size or colour in the same garment or for another garment of equal or lower monetary value and the difference in cost refunded accordingly.
• It is recommended that if returning part of a lingerie set, you also return the coordinating pieces so we can offer you another set in the event that your exchange size is not available.
• Exchanges can take 30 days to complete.

Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Intimate-Secrets.co.uk. The collective work includes works that are licensed to Intimate-Secrets.co.uk. Copyright 2016, Intimate-Secrets.co.uk ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Intimate-Secrets.co.uk or purchasing Intimate-Secrets.co.uk products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Intimate-Secrets.co.uk or to purchase Intimate-Secrets.co.uk products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Intimate-Secrets.co.uk. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Intimate-Secrets.co.uk used in the site are trademarks or registered trademarks of Intimate-Secrets.co.uk


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Intimate-Secrets.co.uk disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Intimate-Secrets.co.uk does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Intimate-Secrets.co.uk does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Intimate-Secrets.co.uk shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Intimate-Secrets.co.uk has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Intimate-Secrets.co.uk product is mistakenly listed at an incorrect price, Intimate-Secrets.co.uk reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Intimate-Secrets.co.uk reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Intimate-Secrets.co.uk shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Intimate-Secrets.co.uk without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Intimate-Secrets.co.uk may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Intimate-Secrets.co.uk.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Intimate-Secrets.co.uk products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Intimate-Secrets.co.uk products) must be commenced within one (1) year after the claim or cause of action arises. Intimate-Secrets.co.uk's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Intimate-Secrets.co.uk may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Intimate-Secrets.co.uk or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Intimate-Secrets.co.uk does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Intimate-Secrets.co.uk is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Intimate-Secrets.co.uk reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Intimate-Secrets.co.uk in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Intimate-Secrets.co.uk, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Intimate-Secrets.co.uk may link to sites operated by third parties. However, even if the third party is affiliated with Intimate-Secrets.co.uk, Intimate-Secrets.co.uk has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Intimate-Secrets.co.uk. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Intimate-Secrets.co.uk seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).